Herewith we would like to inform you about the processing of personal data by STIHL Digital GmbH (hereinafter referred to as „STIHL“) in accordance with the GDPR on the website www.stihldigital.com. If you have any questions or comments about this privacy policy, you can send them at any time to the E-Mail address given under point 2.
Inhaltsverzeichnis
1. Overview
The following privacy policy informs you about the type and scope of processing of so-called personal data by STIHL. Personal data is information that is or can be directly or indirectly assigned to your person.
2. Name and contact details of the controller and the data protection officer
This privacy policy applies to data processing by STIHL Digital GmbH, Badstraße 115, 71336 Waiblingen ("Controller") in the context of the www.stihldigital.com website. The data protection officer of STIHL can be contacted at the above address, at the attention of the data protection department, or at datenschutz@stihldigital.com.
3. Purposes of data processing, legal bases and legitimate interests pursued by STIHL or a third party
3.1. Visit our website
When you call up our website, the browser used on your end device automatically sends information to the server of our website and temporarily stores it in a so-called log files. The following information is recorded without your intervention and stored until it is automatically deleted:
- the IP address of the requesting internet-capable device,
- the date and time of access,
- the name and URL of the retrieved file,
- the website/application from which the access was made (referrer URL),
- the browser you use and, if applicable, the operating system of your Internet-capable computer and the name of your access provider.
The legal basis for the processing of the IP address is Article 6 paragraph 1 lit. f GDPR. Our legitimate interest follows from the purposes of data collection listed below.
The IP address of your end device and the other data listed above are used by us for the following purposes:
- guarantee of a smooth connection establishment,
- ensuring a comfortable use of our website/application,
- evaluation of system security and stability.
The data is stored for a period of 7 days and then automatically deleted.
3.2. Contact
If you contact us by telephone, e-mail, post or in any other way with a request or we contact you, we also process your personal data e.g. name, address, telephone number as well as the contents of the message. This information is processed solely for the purpose of being able to process your request correctly. Your data will only be used to the extent necessary for this purpose. If necessary, e.g. because your inquiry concerns the ordering of printed matter held in stock by another company in the STIHL Group, or as part of the customer support service, your data will be passed on to this other company in the STIHL Group if and to the extent that this is necessary to process your request. The legal basis for the processing of the data described above is Art. 6 para. 1 lit. b GDPR, insofar as this is connected with the initiation or performance of a contract with you, e.g. in the event of complaints, or on the basis of Art. 6 para. 1 lit. f GDPR, as we have a justified interest in corresponding with you in business matters.
Communication data will be deleted as long as they are no longer required for exchange with you and any legal retention periods have expired.
Telephone conversations with our customer support will only be recorded with your prior consent for quality assurance or training purposes and will be deleted after a maximum of 90 days. Your consent to the recording of telephone conversations is of course voluntary. You can revoke your consent at any time with effect for the future, for example by asking the employee on the phone to stop the recording. Your data will be processed on the basis of your consent (Art. 6 paragraph 1 lit. a GDPR).
For our customer support services, we use service providers with whom we have concluded corresponding contract processing agreements in accordance with Art. 28 GDPR.
3.3. Statistical evaluation
STIHL also processes the above data to produce statistical evaluations. These serve the purpose of improving and developing the products and services offered by STIHL, in particular with regard to product characteristics, product safety, service quality, marketing and the optimization of the dealer network. Personal data is used for the preparation of the evaluations only to the extent necessary for the above purposes. As far as possible, the data will be pseudonymized or anonymized before use. To enhance the statistical significance of the evaluations, STIHL also combines the above-mentioned data with information on meteorological and/or geographical features from other data sources such as weather and map services. The results of the evaluations are used exclusively in aggregated form and may also be passed on in this form and for the above-mentioned purposes to other companies affiliated with STIHL. Customer-related evaluations are not carried out unless the customer has expressly consented to this. The legal basis for the processing of the data described above is Art. 6 para. 1 p. 1 lit. f GDPR.
4. Transfer of data
Certain processing operations, such as customer support, are carried out by companies within the STIHL Group. Data is therefore regularly transferred within the group of companies. As a rule, the transfer is based on a contract processing agreement. In other cases, e.g. for the analysis of aggregated data for the purpose of market research, Art. 6 para. 1 lit. f GDPR is the legal basis for transmission, whereby our legitimate interest lies in the efficient design of our processes.
We do not usually pass on your data to recipients based outside the European Union or the European Economic Area. Insofar as this is necessary from a technical point of view, the data transfer is always encrypted and based on suitable guarantees to ensure an adequate level of data protection within the meaning of Art. 44 et seq. GDPR.
5. Your rights
5.1. Overview
In addition to the right to revoke your consent granted to us, you are entitled to the following further rights if the respective legal requirements are met:
- Right to information about your personal data stored by us according to Art. 15 GDPR;
- Right to correct incorrect data or to complete correct data according to Art. 16 GDPR,
- Right to deletion of your data stored with us in accordance with Art. 17 GDPR insofar as no legal or contractual retention periods or other legal obligations or rights to further storage must be observed,
- Right to limit the processing of your data according to art. 18 GDPR,
- Right to data transferability according to Art. 20 GDPR,
- Right to appeal to a supervisory authority.
5.2. Right of objection
Under the conditions of Art. 21 para. 1 GDPR, data processing may be objected to for reasons arising from the specific situation of the data subject.
The above general right of objection applies to all processing purposes described in this data protection information which are processed on the basis of Article 6 paragraph 1 lit. f GDPR. In contrast to the special right of objection aimed at data processing for advertising purposes, we are only obliged to implement such a general right of objection under the GDPR if you give us reasons of overriding importance.
6. Amendments of this privacy policy
We will revise this privacy policy whenever there are changes to this website or other occasions that require it. You will always find the current version on this website. You should therefore visit this website regularly to keep yourself informed about the current status of the privacy policy.
